SHIPPING POLICY
# Shipping Policy
_Last updated: August 30, 2026_
Thank you for shopping with ShopOrYva. Please read our Shipping Policy carefully to understand how your order will be processed and delivered.
## 1. Order Processing Time
- All orders are processed and dispatched within **1–2 business days** after payment is confirmed.
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, dispatch may be delayed by a few days. We'll notify you by email if there's a significant delay.
- Once your order ships, you will receive a confirmation email with tracking information.
## 2. Delivery Time
- After dispatch, orders typically arrive within **7–12 business days**, depending on your location and local customs processing.
- Total estimated time from order to delivery: **8–14 business days** (1–2 days processing + 7–12 days transit).
- Delivery times are estimates provided by our shipping partners and are not guaranteed. Occasional delays may occur due to customs, weather, or high shipping volumes — especially during peak seasons (holidays, sales events).
## 3. Shipping Destinations
- We ship **worldwide** to most countries. [Adjust or list excluded countries if applicable.]
- Shipping is calculated at checkout based on your location and order details.
- We are not responsible for delays caused by customs authorities in the destination country.
## 4. Customs, Duties & Taxes
- Depending on your country, your order may be subject to import duties, taxes, or customs fees upon arrival.
- These charges are the responsibility of the customer and are not included in the order or shipping total.
- We recommend checking with your local customs office for more information before ordering.
## 5. Order Tracking
- A tracking number will be emailed to you once your order ships.
- Tracking updates may take **2–5 business days** to appear as the package moves through international transit.
- You can track your order at [tracking page URL] or via the carrier's website.
## 6. Why Delivery Takes 7–12 Days
As a dropshipping store, your order is shipped directly from our supplier/fulfillment partner, which may be located overseas. This allows us to offer high-quality products at great prices, though it does mean slightly longer shipping times than typical local delivery. We appreciate your patience!
## 7. Lost, Delayed, or Damaged Packages
- If your order hasn't arrived within **[15–20] business days** of the estimated delivery window, please contact us at support@shoporyva.com so we can investigate.
- If your package arrives damaged, contact us within **[7] days** of delivery with photos for a replacement or refund.
- ShopOrYva is not liable for packages confirmed as delivered by the carrier but reported lost or stolen afterward.
## 8. Incorrect Shipping Address
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
- Contact us immediately at support@shoporyva.com if you notice an error — we can only make changes before the order is dispatched.
## 9. Order Changes & Cancellations
- Orders can be changed or canceled within **24 hours** of purchase, before dispatch begins.
- Once dispatched, orders cannot be modified or canceled. Please refer to our [Return Policy] for further options.
## 10. Multiple Items / Split Shipments
If your order contains multiple items, they may ship separately from different suppliers and arrive in separate packages at different times. This is normal and does not incur extra shipping costs.
## 11. Contact Us
Questions about your shipment? We're happy to help:
- **Email:** support@shoporyva.com
- **Hours:** Available 24/7
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*This policy is a general template and does not constitute legal advice. We recommend having it reviewed to ensure compliance with consumer protection laws in the countries you ship to.*